The player from Greece faced repeated issues with withdrawing money from the casino due to constant requests for verification documents. Despite submitting the necessary documents multiple times, the casino kept claiming that something was missing. The Complaints Team extended the response time for the player but ultimately had to reject the complaint due to a lack of communication from the player. The player from Austria had his account at Hellspin Casino blocked after he requested a withdrawal, and all his winnings were canceled. He stated that the closure occurred due jest to a previously closed account, despite having a verified and properly used account without any violations. As a result, the complaint was rejected, and the player państwa hell spin no deposit advised to avoid multiple registrations in the future.
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- However, the casino initially failed to respond, which led jest to the complaint being marked as ‘unresolved’.
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The player from Thailand had his account closed and funds confiscated by Helspin due owo alleged fraudulent activity. We requested further information and communication evidence from the player. However, the player did not respond to our messages and questions. Consequently, the complaint państwa rejected due jest to lack of information.
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The player from Canada had lodged a complaint about not receiving her winnings of 28,000 from an online casino. Despite having provided all the necessary information and documents, her withdrawal requests had not been processed. However, the casino initially failed jest to respond, which led jest to the complaint being marked as ‘unresolved’.
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- The player from Germany faced continuous challenges in completing the KYC process for withdrawals, as the casino imposed multiple hurdles involving various document submissions.
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- The player from Thailand had his account closed and funds confiscated by Helspin due jest to alleged fraudulent activity.
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